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About Us

 

Our Company

Onsurprise was born in 2015 as an active player in the B2B and B2C e-tailing sector in Europe. The Italian branch is part of a business group founded by skilled professionals who have turned their passion into a mission. We aim to offer innovative solutions that bridge the gap between retail and wholesale, keeping customer satisfaction as our core value. More than a simple online purchase, we offer all around ease and convenience. 

We successfully collaborate with some of the most important international brands, worldwide leaders in distribution of consumer electronics, household appliances, home automation and safety products, etc. 

Onsurprise is both a brand and a platform in evolution. We operate on the onsurprise.com site and on online marketplaces, constantly processing orders while receiving excellent customer feedback. Through our website, we offer a wide range of benefits for each registered user type: private customers, businesses and resellers.  

Our logistical structure includes distribution centers in Italy and the European Union, national and international technical assistance centres, shipping services and warehousing. Our operating headquarters is in charge of all agreements with couriers, shipping and other service providers.

All the products in our shop are available in stock and 90% of our shipments take place in the 72 hours following the order.

Customer satisfaction and competitive pricing are a key part of our corporate mission. Each one of our customer’s needs is our priority. We reply to all customer requests in just a few hours or less.

Why Choose Onsurprise

  • Year-long deals & offers
  • Satisfaction or money back guarantee 
  • 24 month warranty 

 

Our team

Pre-Sale Services

Contact our Support Team (through our contact form or online chat) and we’ll offer you the help you need to clarify any doubts you may have. If you’d like, we can also help you choose the right product according to your needs.

 

Post-Sale Services

Through the same contact means (the contact form or online chat), our Customer Service team is at your disposal for any doubt or request that might come up after your purchase.

 

Testimonial

 “Excellent shop, ships fast and had no issues. Really recommend it!” 

 

What people are saying about us

“It’s wonderful to find such a vast, quality product stock with such low prices. Always competent and professional”

 


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